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Frequently Asked Questions

All Drivers must have Comprehensive Insurance, meaning Liability and Collision coverage that will transfer to our vans. Customers must call their insurance company to verify if the rental vehicle is covered in case of an accident (you must provide your insurance company with the make and model of the vehicle being rented to verify). We do not offer stand-alone comprehensive insurance; this type of insurance can only be purchased at an insurance company.

Insurance NOT Accepted: United Auto Insurance, Axcess insurance, Magnum Insurance, Insurance on the Spot, Unique Insurance, Lighthouse Insurance, Safe Auto, Lincoln Insurance, American Alliance, Loya Insurance, Amigo Insurance, Oxford Insurance or any SR-22. These insurance companies will not transfer to a passenger van rental!

We do offer Collision Protection, which covers only the vehicle you rent up to $20,000 dollars in case of an accident. The collision protection does not cover the other vehicle involved in any accident and collision protection does not cover any kind of property damages. Collision protection also does not cover damage to the windshield. There is a deductible of 350 dollars in case of an accident for collision protection.

Our Collision Protection is a Primary Insurance that is only offered to customers with current Comprehensive Insurance. We do not offer this product as stand-alone insurance.

There are two kinds of insurance you need to have in place in order to work with us:

  1. Liability insurance 
    Liability insurance covers any damage or injuries that you may cause to someone else due to your fault or negligence. For example, if you cause an accident by running a red light and hit another car, liability insurance will cover the damages to the other vehicle and any injuries to the occupants. Liability insurance does not cover damages to your own vehicle.
  2. Collision Insurance
    Collision insurance covers collision damage to your vehicle, regardless of who is at fault. This includes damages caused by hit and run accidents or collisions with other objects. If you have both liability and collision insurance from the same insurance company, it is called “comprehensive insurance.” Most comprehensive auto insurance policies will cover damage to rented vehicles, but it is recommended to check with your insurance agent to confirm that it covers passenger vans that seat 12 to 15 people.
Commercial use
All Drivers using our Vans for commercial use will not be covered under a personal auto policy. The insurance company will reject coverage and ultimately leave you personally liable for an accident! If you do have commercial coverage, you need to add our company to the Certification of Insurance to rent a vehicle. Only way to do this is to contact your Commercial Insurance Agent.
Credit Card Insurance
All Drivers must have Stand-alone Comprehensive Insurance, meaning Liability and Collision coverage that will transfer to our vans from an Insurance Company.
We do not accept any type Credit Card Insurance. Credit Card Insurance will specifically exclude passenger vans and in most cases is a Secondary Insurance, meaning you need to have stand-alone comprehensive insurance first for the credit card insurance to cover vehicle damage. No credit card has liability insurance.

Must have a Major Credit Card with credit line, to rent a vehicle from us (credit card must have an EMV Chip). We do accept any payment from Debit card and Credit Card. WE cannot rent to you without a major credit card.

No. Valid USA Drivers License (If outside the USA, International Driver’s License, and Passport required)

No one way rentals are allowed.

Unfortunately, we do not have drop offs at the moment. We are planning on bringing it back in the future.

No. We do not have drivers. You must drive the vans yourself.

There is a mileage limit of 250 free miles per day. Any overage will be charged 0.35 cents per mile. For example a 10-day rental will come with 2,500 free miles. If you exceed that mileage limit you’ll be charged $0.35 for every mile over the limit.

A1 Rental Vans has a 24-hour cancellation policy. Reservations can be canceled and fully refunded within 24 hours of being made. However, this does not apply to reservations made within 72 hours of pick-up, which will be charged the full rental amount if cancelled. A deposit of 33% of the estimated rental charges is required at the time of reservation. Any cancellations after the 24-hour window will be charged a deposit of 33% of the total rental charges. Cancellations made 72 hours or less before the rental pick-up or after; will be charged the full reservation amount. No exceptions will be made. A1 Rental Vans will not provide a refund if the required documents are not provided at the time of vehicle pick-up or if the trip is interrupted for reasons not caused
by our company (COVID is not a valid excuse). All cancellations and date changes must be requested via email only.

Prepaid rentals Cancelations

  • If you cancel Before 72 hours prior to the scheduled pick-up time, you will be
    charged the 33 percent cancellation fee.
  • If you fail to cancel the reservation before your scheduled pick-up time and/or the vehicle is not picked up on the rental date, no portion of the prepaid amount will be refunded.
  • If you return the vehicle before your scheduled return date, you will not be
    refunded any portion of the payment.

Unfortunately, we do not allow are vans to travel to Mexico, because insurance companies will not cover liability or collision in the country. 


Yes, you can travel to Canada because most insurance companies will cover both liability and collision in the country.

Tons of People Use A1 Rental Service

Family Vacations, Weddings, Business Travel, Weddings, Special Occasions

Need help renting a van? Call 773-673-9203

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