A1 Rental Vans has a 24-Hour cancelation policy. Free cancellation and full refund are available if a reservation is canceled within 24 hours of the made reservation. This does not apply to reservations made within 72 hours of pick up and will be charged the full deposit for cancelation. A deposit of 33 percent of estimated rental charges are due at reservation.
Any cancellations after the 24-hour cancelation window will be charged a deposit of 33 percent of total rental charges. Rental cancellations on the day of or after will be charged for the entire reservation amount. No exceptions. A1 Rental Vans will not provide a refund if you fail to provide all required documents at the time of vehicle pick up and/or trip interruption not caused by A1 Rental Vans. (COVID is not a valid excuse) All cancellations and date changes must be requested via email only.
No-call no-show policy: Your payment secures your vehicle and reservation dates. No call/No show will be charged the entire duration of the reservation plus fees. No exceptions. Rental Requirements
Must have Liability and Collision and Comprehensive Insurance to drive legally in USA/Canada. Reservation Modifications: We understand unexpected events in life happened and trips may change. We offer cancellation deferment; however, you will be required to maintain the same number of days or more and rent original vehicle type for a free date change. The daily rate may be the same or increase depending on the time of your rental.
Please email us if you wish to change the date. All requests should be received 14 days before the rental pick update. Dates are subject to change based on vehicle availability. Payment Requirements A1 accepts all major credit cards and debit cards for payment. Renter must bring the main credit card used for deposit payment. Credit card holders must be present at the time of pick up. All rentals require a Credit/Debit card authorization hold up to $400.00.
If the credit card holder cannot be present on the pick-up date, a credit card authorization form, credit card image (front & back), cardholder’s state ID and proof of residency will be required on site. If you are using a credit card that is not in your name, there will be a $1000 security deposit added to your estimated rental charges.
Also, you must fill out a credit card authorization form. As long as there are no additional charges or fees upon return, the security deposit will be returned to your card within 2-3 business days. Any other payment outside of debit or credit card must be given 5 business days before clearing payment and must be authorized by management before pick up.